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Frequently Asked Questions

Frequently Asked Questions

By contacting your sales representative or our head office, by phone or email.  Alternatively, feel free to use the feedback form on our Contact Us page.

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Delivery to Melbourne 4 – 5 business days

Adelaide and Sydney 5 – 6 business days

Brisbane 7 – 8 business days

Perth – 8 – 9 business days


Please add Canberra 5 – 6 business days

For international deliveries, please contact our Export Manager Sarah Tompkins onsaraht@educationalvantage.comor +61 413 253 733

Free into capital cities in Australia, metro area only. Regional or out of metro area will incur a $25 + GST freight recovery fee

Claims for goods lost or damaged must be lodged in writing within 7 days of the receipt of goods. If your claim is past 7 days, the credit will not be processed. Goods will not be credited unless prior approval from management.

New Zealand, Canada, England, Ireland, Singapore, Papua New Guinea, Germany, Dubai, Japan, Hong Kong, South Korea – However, all requests shall be reviewed.

Please contact our Export Manager Sarah Tompkins on or +61 413 253 733.

We accept payment via direct deposit, cheque or credit card. Credit card transactions will incur a 1.5% surcharge.

We have a minimum order of $300 ($500 WA) nett of GST.

There is a small order fee of $20 if under your order is under the minimum value.

Please contact us on +61 (0)3 9729 0788

We attend the following trade shows each year:

Australia Toy Association Annual Toy Fair
Nuremberg Trade Show

No.  We don’t sell direct to the public because this competes with our current clients, with whom we supply.